Strategy & Planning

Every engagement starts with data to inform the strategy, providing a base to bring your digital marketing plan to life. By setting program objectives, measurable goals, a detailed roadmap, and most importantly, a feedback loop, we are constantly evaluating and iterating on successes to leverage the best performing opportunities. 

Approaches to building a digital marketing strategy include content strategy across your digital channels, especially search engine optimization (SEO); designing lead generation, acquisition and upgrade programs; and testing and optimizing renewal and reactivation campaigns.

Copywriting, Design, & Development

As critical as strategy and planning are to digital marketing, copywriting, visual design, and campaign execution are just as essential. To inspire supporters to join your movement, you must craft a compelling, user-centric digital journey – and deliver it to the right people in the right channels. We holistically manage your digital marketing from start to finish by copywriting, designing visual assets, building emails, forms and web pages, developing paid advertisements, and launching them to the world. 

Services include:

• Copywriting of email, web, advertising, social media messaging, including SEO content writing for your website
• Visual design of email, web, advertising and social media graphics, email stationery/templates, interactive content
• HTML production and deployment of emails, donation forms, advocacy actions, web pages, and custom content within your eCRM/CRM
• Production and deployment of digital advertisements
• Rapid-response campaign toolkits

Digital Advertising

Advertising is a proven tactic to improve the reach and effectiveness of your digital marketing efforts. Whether your focus is fundraising, advocacy, stewardship, or content marketing, our experienced team can do it. Keeping your goals in mind, we tailor an advertising plan to meet your needs.

Integrated ad campaigns with email or mail are very effective for meeting audiences where they are and providing multiple touchpoints.

Working back from your goals, we identify the best platforms to reach your audiences and the most effective ad formats, offers, and creative to test. We then produce the ads for you and optimize the campaign throughout to get you the best results and revenue. A detailed campaign report provides critical metrics, actionable insights, and recommendations for the next campaign.

Our advertising services include:

• Donor acquisition and reactivation campaigns
• Sustainer acquisition and upgrade
• Lead generation program design
• Second and subsequent gift program design
• Form abandoner retargeting
• Website visitor retargeting
• Brand awareness building

Ad platforms we work with include:

• Paid Social Ads
  • Facebook
  • Instagram
  • Twitter
  • LinkedIn
  • Pinterest
  • Reddit
  • Snapchat
• Search Engine Marketing (SEM) Google Paid Search
  • Google Grants
  • Bing
  • Search Engine Optimization
• Display Advertising
• Programmatic Display
  • Programmatic Video
  • Google Display Network 
  • YouTube and other video platforms

Analytics & Insights

Understanding how all of your digital marketing channels work together — and with other channels — starts with properly collecting the right data. Our data analysts will turn your results into actionable insights. 

Cross-channel measurement is a large part of our expertise, not just across digital channels, but understanding the influential relationship between online and offline marketing programs. Armed with this information, we then build a multi-channel marketing plan to create a unified experience for your supporters.

Our Analytics services include:

• Reports and Dashboards, including real-time web-based dashboards
• Cross-channel measurement – measuring between databases (digital and direct mail CRMs, advertising platforms, etc.) and web analytics tools such as Google Analytics or Adobe Analytics. 
• Revenue projections and forecasting
• Performance benchmarking 
• Optimization & testing

Email Campaigns & Automation

For most organizations, email is the number one most effective communication channel to engage with supporters on a regular basis. Email can take many forms, including individual messages, a campaign message series, and email automations. Our expertise includes calendar, campaign, and series planning, typically focusing on content and communication arcs to help you tell your story and inspire action. We will craft an email journey for your supporters that balances their need to receive information with your need to raise money, increase support, and move your mission forward.

Our email services include:

• Campaign planning
• Automated series planning, including message logic and requirements, production, and QA
• Copywriting
• Email template/stationery design
• eCRM system management – tracking, HTML production, quality assurance testing, record management
• Audience and list segmentation
• Reporting

Platform expertise:

• Blackbaud Luminate Online
• Engaging Networks
• EveryAction
• Salsa
• Charity Engine
• Salesforce Marketing Cloud
• Mail Chimp
• Constant Contact

SMS & Mobile Marketing

Did you know that over 90% of people read a text message within three minutes of receiving it? Reaching your supporters via mobile phone is another touchpoint that improves engagement and keeps your organization top of mind. Our clients use SMS and tools such as text-to-donate to drive advocacy actions, share updates, and solicit donations.

Our SMS services include:

• Campaign strategy and planning
• Message logic and requirements
• Copywriting
• SMS system management
• Audience and list segmentation
• Reporting