When something’s broken, we generally aim to fix it. So why do we continue to use an RFP process that is so clearly broken?

Using a framework that is intended to be objective, RFP’s aim to provide an apples-to-apples comparison of a potential partner’s culture, experience, services, and pricing. In concept, this process is meant to make us more efficient. But in reality, it is often expensive, time-consuming, and inconsistent in its ability to reveal the right partner for our needs.

The Request For (A New) Process covers: