Staff Augmentation
We’ll be your “Hands on Keyboard.” Let us take on the burdensome CRM & data management tasks
Why This Matters
Many stations are dealing with staffing shortages, resource constraints, increased donor needs, and tighter budgets. Keeping your day-to-day operations on track without compromising donor experience is no small feat—especially during campaigns or peak giving seasons.
The Solution
Our staff augmentation services are designed specifically for Allegiance CRM users. Let our team supplement your internal staff to manage specific operational, technical, or customer service tasks—helping you scale capacity without hiring additional full-time employees.
We’ll be your “hands on keyboard.” Whether you need full-service support or targeted backup, our team is ready to step in.
Our team supports a wide range of functions, including:
- Customer Service Functions
- Donor communications and email management
- Pledge Drive Support
- Donor communications and email management
- Web transaction processing and verification
- Payment processing (credit cards, EFTs, etc.)
- Database maintenance (merging duplicates, data cleanup)
- Monthly reporting and analytics
- Renewals, reminders, and acknowledgments
- Premium fulfillment coordination
- Donor portal management
- And more
What You’ll Get:
- Rapid onboarding and execution
- Reliable, detail-oriented support
- A trusted partner who understands your systems and audience
Let us take the burden of CRM and data management off your team
How Staff Augmentation is Customizable
Staff augmentation services are highly customizable and can be scoped based on your organization’s priorities, workflows, and internal staffing model. Our team is here to help cover any gaps along the way.
- From Full-Service database management to more streamlined, one-off tasks, we build a customized plan that fits your station’s needs
- Long term or short-term coverage available
- Ability to outsource one-off projects, such as pledge drive setup assistance, report building, and more!
- Customer Service management is available for long-term or short-term
Partnerships that move missions
FAQs
Do you support both ongoing and one-time requests?
Yes, our team can manage long-term, short-term, and one-time requests.
Will we have a dedicated point of contact?
Yes. You will have a primary contact who coordinates with the broader staff augmentation team and ensures your work is completed accurately and on time.
How do you prioritize work?
Work is prioritized based on agreed-upon schedules, deadlines, and service scope. Recurring tasks (like renewals or reporting) are typically pre-scheduled.
Are reports included as part of the service?
Yes. We generate and deliver reports based on your needs—such as monthly performance tracking, payment reports, and donor activity insights.
How is staff augmentation billed?
Services are typically billed based on hours or a defined scope of work.
Can we scale services up or down?
Yes. One of the key benefits of staff augmentation is flexibility—you can adjust service levels as your needs evolve.
What are the main benefits of staff augmentation?
- Eliminates the need for additional hiring
- Provides immediate expertise and capacity
- Increases operational efficiency
- Allows your team to focus on strategy and growth
- Offers predictable and scalable support
How quickly can services start?
Start timelines depend on scope and onboarding, but we work to ramp up services as efficiently as possible once requirements are defined.
What happens if our needs change?
We can adjust your scope, workflows, or level of support as your organization evolves.