Ongoing Maintenance for your Website
Choose from a range of maintenance and support packages, monthly, quarterly, or ad hoc, tailored to your organization’s needs. These packages apply across our services, including design, content and conversion optimization, and AEO, so you always have the right level of support behind you.
Proactive support that moves your mission forward
Your hours aren’t just for fixing what breaks. We use them to do the work that keeps your digital presence ahead of your needs, from design updates and feature upgrades to AEO strategy and ongoing conversion optimization.
The result is a web presence that’s safe, secure, scalable, and built to perform, so your team can focus on your mission instead of worrying about what’s happening behind the scenes.
Types of Packages
Monthly
Our highest level of partnership, built for teams who want a dedicated resource in their corner.
Hours: 21 hours/month (Monthly) or 35 hours/month (Monthly Plus)
Client Manager: Assigned to your team
Response time: Fastest available
Best for: Teams who want ongoing strategy support and more time to partner toward shared goals
Quarterly
More flexibility in how you use your hours, with the same dedicated support.
Hours: 38 hours / 3 months (Quarterly) or 50 hours / 3 months (Quarterly Plus)
Client Manager: Assigned to your team
Response time: Fast, with a longer window to use your hours
Best for: Teams who need consistent support but want room to use hours as work ebbs and flows
Ad hoc
Maximum flexibility for teams not ready for an ongoing commitment.
Hours: 20 hour or 40 hour blocks, purchased as needed
Client Manager: Not included
Response time: Within 2 business days
Best for: Teams with occasional needs, managed through our online ticketing system
Whether you choose a monthly, quarterly, or ad hoc package, AGP ensures your digital platforms remain secure, optimized, and aligned with your broader marketing and operational goals.
This is the best experience I’ve had with any vendor. By a lot. I’m extremely pleased with how attentive they’ve been to our vision, how they’ve identified opportunities in alignment with that vision that we hadn’t thought of, and how they’ve respected our timeline and budget. On top of all that, they’re just been plain fun to work with.
Jason Bellamy
Executive Vice President, Strategic Communications, American Physical Therapy Association
What’s included
| Monthly | Quarterly | Ad Hoc | ||||
|---|---|---|---|---|---|---|
| Services | Monthly | Monthly Plus | Quarterly | Quarterly Plus | 20-Hr Block | 40-Hr Block |
| Troubleshooting & site maintenance | Included | Included | Included | Included | Included | Included |
| CMS / module updates & 3rd-party integrations | Included | Included | Included | Included | Included | Included |
| New feature requirements & UX design | Included | Included | Included | Included | Included | Included |
| Design, front-end & interactive production | Included | Included | Included | Included | Included | Included |
| Content edits & staff support | Included | Included | Included | Included | Included | Included |
| Site enhancements, programming, QA & deployment | Included | Included | Included | Included | Included | Included |
| Ticket / request tracking (JIRA) | Included | Included | Included | Included | Included | Included |
| Training & recommendations | Included | Included | Included | Included | Not included | Not included |
| Hosting: error log & security updates | Included | Included | Included | Included | Not included | Not included |
| Monitoring software | Included | Included | Included | Included* | Not included | Not included |
| Analytics updates & tracking | Included | Included | Not included | Included | Not included | Not included |
| Dev environment hosting | Included | Included | Included* | Included* | Not included | Not included |
| Performance optimization & testing (A/B/MVT) | Included | Included | Included | Included | Not included | Not included |
| Marketing consulting (email, SEO, SEM, social) | Included | Included | Included | Included | Not included | Not included |
Included * Included, additional costs may apply. — Not included
Service levels
| Monthly | Quarterly | Ad Hoc | |
|---|---|---|---|
| Client manager | Assigned | Assigned | Online ticket system only |
| Requests acknowledged | Same day / next day | By next business day | Within 2 business days |
| Work starts | Within 1–3 days | Within 5 days | Within 7 days |
| Phone availability | 9–5 ET | 9–5 ET | No |
| After-hours support | Potentially | Potentially | No |
Putting the hours to good use
With the Quarterly and Monthly Packages, we recommend allocating hours to proactive activities designed to keep your site optimized and healthy, for example:
Analytics Review
We recommend a regular review / scan of your analytics data to uncover insights about what is working and what could be optimized. For example, a periodic review of data and discussion of findings would fit within any retainer. For those desiring more in this area, we have an extensive range of Analytics & Insights services. Analytics within your retainer can be customized and aligned with your overall budget.
Monitoring and Security Updates
Your website is a dynamic and complex software application. The first step to website health is regular monitoring for errors or slow performance. We recommend regular reviews of the monitoring tool (such as New Relic or similar platforms) to proactively identify any issues or concerns to be addressed. We can also review patches and security updates and recommend a schedule for them to be implemented. Hosting vendors typically do not install CMS patches, allocated time in this area ensures the regular review of your site for updates.
Every plan covers core build and maintenance work. Higher tiers add proactive monitoring, analytics, and strategy. Swipe or scroll on a wide screen; on mobile each service expands into a card.